Rehan Qayoom Mir
Srinagar, Apr 16 : Under Secretary of the Department of Public Grievances, Azeeta Qureshi, on Wednesday appealed to the people of Jammu and Kashmir to come forward and register their complaints through the J&K Samadhan web portal, which was launched last year by the Lieutenant Governor.
Speaking to reporters in Srinagar, Qureshi emphasized the role of the department in ensuring effective grievance redressal. “Earlier, it used to be the Lieutenant Governor’s Grievance Cell, but it was formally structured as the Department of Public Grievances two years ago,” she said.
Describing it as an “umbrella department,” Qureshi said it allows any citizen to register any grievance related to government services. “The JK Samadhan portal is accessible through both iOS and Android platforms. We also have a toll-free helpline at 1905,” she informed.
Qureshi highlighted that the portal uses Artificial Intelligence (AI) to manage complaints efficiently. “Complainant details, including name, phone number, and location, are recorded. An OTP verification ensures that the complaint is genuine,” she added.
Explaining the scope of the portal, she noted, “If someone is not receiving water at home, it will be resolved quickly depending on the priority. But I must clarify that not all demands can be addressed as grievances. Requests like building bridges or reservoirs fall outside our purview. However, genuine issues—like delays in receiving a certificate from a Tehsildar or unresolved IAY (Indira Awaas Yojana) matters—are taken up seriously.”
Qureshi encouraged citizens to make use of the platform and file appeals when necessary, adding that such cases are escalated to the highest level for prompt action—(KNO)
